Student Services

Smart Knowledge and ability for a brighter career

Student Services


Edvantage Institute Australia is committed to cultivating highly intelligent, moral and skilled students with a global mindset who are always ready for today’s competitive global job market.

EIA applies a holistic approach to the growth of our students. Thus, we provide our student services that are tailored to both your professional and personal growth. From making new friends and learning about your course during orientation to getting the individual support concerning your study, life, career and future, we’ve got so much to offer.

Campus and Facilities

Exploring your EIA Campus

Edvantage Institute Australia campuses are purpose-built learning environments with the latest campus facilities and services, including excellent teaching and learning facilities, modern computer labs, networking studio labs, wireless internet, comprehensive library with the latest electronic information services, computer shop, student lounge, prayer room, campus security, first-aid facilities, career advisory, study support and counselling.

Aboriginal and Torres Strait Islander Student Success


Edvantage Institute Australia is committed to Aboriginal and Torres Strait Islander student success. To work with students towards this goal, we respect for the rights of Aboriginal and Torres Strait Islander Australians and develop and promote their education, employment and social developments in their best interests.
EIA campuses are located on Aboriginal Land, and it is important that staff and students understand the significance of observing protocols in recognising the Traditional Owners of the Land.
Observing cultural protocols demonstrates the respect that EIA staff and students have for Aboriginal and Torres Strait Islander (ATSI) people.
Aboriginal Country boundaries are not always clearly defined and acknowledging one people over another may unintentionally exclude some people. Specifically acknowledging the people and land of particular Aboriginal communities on which the event is taking place should recognise the people and the country.
The Traditional Owners of the land where Melbourne CBD is located are the Boon Wurrung and Woiwurrung (Wurundjeri) peoples of the Kulin Nation.

EIA online

EIA online creates a real-world learning experience

Do you want choice and flexibility in your studies? Choose EIA online study at EIA Online Campus and we got so much support here for you. EIA online bring the classroom and real-world learning experience to you by advanced technology. What, where, when and how you learn is up to you. 

Student Support

EIA promises you this: we’ve always got your back, no matter what stands against us

Edvantage Institute Australia delivers free services and programs to help students succeed with your study and life goals and enjoy your learning journey at EIA. Services are accessible across all campuses and include student services support, academic support, counselling, disability liaison and indigenous support.

Orientation and Transition Support

Students are advised to attend the orientation program before commencing their courses, to become familiar with EIA staff, facilities, living and studying in Melbourne. For information about student orientation, please contact:

EIA Campus

This orientation program contains information that will prepare and help students with their moving to Australia and studying at EIA. It also provides important information about eia’s focus on upholding academic integrity and promoting a diverse environment and culture on eia campuses. The contents of the orientation program entail, but is not limited to:

  • A tour of EIA
  • Details of the course, schedule, staff members contact details
  • Academic and welfare issues
  • Details of Student Services which are available in the Student Handbook
  • Information on other support services available, e.g. legal, emergency and health services
  • Visa requirements and student safety for international students

If you need more information, please feel free to contact EIA student support team.

Click here to view our EIA Orientation Program

Student Support Contacts

EIA provides many student learning and support services, see key contact details below.

Operation hours: 9 AM – 5 PM.

Department Email Address Phone Number
Accomodation, Logistics & General Enquiries +61390413050
After-hour Emergency Contact +61478151051
Course Application & Enquiry
Course Admissions, Suspension and Termination
Unit Enrolment, Deferral and Withdrawal
Library Learning Resources
Academic Learning, Study Skills and English Language Support Services
OHS, Wellbeing, Grievances & Complaints
IT Facilities and Support Services
Academic Administration, Special Consideration, Graduation & Academic Records
Fees and Charges
General Feedback

Student Services Support

EIA has a Student Services team designated to support students. Our reception opens from 9.00am – 5.00pm every Monday to Friday. Students can approach any of EIA staff members to seek help of a general nature, for example, directions, public transport, banking and other day-to-day needs. The official contacts are Welfare Support Officer and Student Learning Support Officer who have access to updated details of EIA’s support services. Students who cannot physically come to EIA can still access the EIA services by email and phone during the opening hour.

EIA offers services to meet the basic counselling demands of all students. Such services assist students who are experiencing difficulties in their lives, including academic issues or matter of a personal nature. The Welfare Support Officer will be the first point of contact for students and will provide initial counselling for non-academic matters. If an issue is beyond the scope of the Welfare Support Officer, EIA can refer the student to external services. The Welfare Support Officer is available to all students to help them access study support and welfare services such as:

  • support services to assist students to transition into the study and living in Australia;
  • welfare related support services;
  • professional counselling;
  • legal services;
  • accommodation;
  • campus safety and security;
  • complaints and appeal;
  • sexual harassment
  • bullying
  • financial assistance
  • industrial relations

Following are key points of student support contact:

For emergency contact after hours, students are advised to ring: + 61 478 151 051. For any other inquiries related to your course, IT problem and enrolment issues, please contact your unit coordinator or the following department:

Support Services for Students with Special Needs

EIA will provide a reasonable level of support for students with special needs. A student can be referred to these services by the Welfare Support Officer or other EIA staff.

Special support services include:

  • Disability support
  • Indigenous student
  • Support Prayer room
  • Adjustable chairs and table for students with

Student Disability Support will provide free services to eligible students to support their academic success. Some of these services include:

Academic Support Advice (ASA)

Students can make free appointments with the Academic Learning Support (ALS) Officer at EIA to discuss any issues in their academic life. The ALS Officer can explain to students the types of support that are available and how they can be implemented into student academic life. Examples of academic support services include altered exam arrangements, note-taker programs and alternative formatting of course materials.

Assistive technology

Assistive technology rooms are equipped with specialised computing equipment, enabling students with a disability to access the various electronic materials that are essential for academic progress and student autonomy.

Campus access

EIA buildings have wheelchair access and facilities.

Students with disabilities, injuries or illnesses – both permanent and temporary (episodic or fluctuating) – are encouraged to contact the Welfare Support Officer.

EIA understands that indigenous students may have specific needs. The Welfare Support Officer is the designated Indigenous Student Support Officer. The role of the Indigenous Student Support Officer is to provide indigenous students with the assistance they need to succeed in their time at EIA. We can refer indigenous students who need special support (e.g. cultural, academic or wellbeing) to the indigenous centre. For spiritual reflection, the prayer room is open during business hours from Monday to Friday.

EIA Code of Conduct

EIA has established operational standards based on its value statement. The Student Code of Conduct emphasises the importance of always treating each other fairly, ethically and with respect and dignity. The purpose of Student Code of Conduct Policy is to outline the system used for ensuring students meet the behaviour requirements of EIA. This Code of Conduct applies to all students at all times.

EIA expects students to:

  • treat EIA’s property and all community members with respect;
  • refrain from any dishonest or unethical work and behaviour, avoid academic misconduct, such as contract cheating and plagiarism and comply with the Academic Integrity Policy and Procedure;
  • submit assignments on time, be punctual for classes and maintain consistent attendance by attending all classes and assessments. EIA expects its students maintain a minimum of 80% attendance of the scheduled sessions.
  • complete all assessments, meet the requirements, terms, and conditions contained in the Student Application Policy and Procedure (Domestic/International), the Student Enrolment Policy and Procedure;
  • comply with the terms of any agreed intervention strategy as per the Student Progress and At-Risk Policy and Procedure; and
  • make full payment of fees by the due date as per the Fees and Charges Policy and Procedure.

Classroom behaviour

A classroom is a place of learning. We expect that all students will:

  • Arrive on time to all timetabled classes;
  • Bring the appropriate textbooks, stationery and materials to class each lesson;
  • Be respectful to your teachers and other students;
  • Not disrupt the class or other students for inappropriate reasons;
  • Speak English in class and on campus;
  • Ask permission from the lectures or course coordinators before leaving the room;
  • Switch off your mobile phones during class;
  • Submit all assignments and other homework on time;
  • Leave the classroom clean and tidy after each class;

Any form of assault and violence is strictly forbidden. This includes the following:

  • Physical
  • Verbal or written
  • Electronic
  • Sexual
  • Racial

Any sharp objects that may be used as weapons (e.g. knives) are not allowed on campus.
EIA strictly prohibits any consumption of alcohol or illegal drugs on its on- and off-campus locations where EIA learning, events and activities.

Dress code

  • Neat casual clothes and closed toe shoes.
  • For health and safety concerns, students must wear shoes at all times.
  • Thongs are not permitted in classroom.
For more information, click here to view EIA Student Code of Conduct Policy.

Student Appeals and Discipline

Student grievance, complaints and appeals

Grievance: A grievance can be defined as a student’s expression of dissatisfaction with any aspect of EIA’s services and activities.
Appeal: An appeal is a request by a student for reconsideration of the outcome of a grievance or complaint.
Please refer to the two policies listed below for further details of the student grievance and appeal process:

Student Grievance, Complaints and Appeals Policy and Procedure for Academic Matters 

Student Grievance, Complaints and Appeals Policy and Procedure for Non- Academic Matters

Student grievance, complaints and appeals policy and procedure for non-academic matters

Non-Academic Grievance: A grievance can be defined as a student’s expression of dissatisfaction with any aspect of EIA’s services and activities. This includes but not limited to admission processes, enrolment processes, treatment from EIA students, staff, EIA’s agents or any related party that EIA has an arrangement to deliver its services to EIA’s students.

The EIA’s Grievance and Appeals resolution process for non- academic matters comprises four stages. Every stage represents an increased level of formality. Lodgement of a formal complaint or appeal will not incur a fee. The stages entail:

  • Stage 1: Informal discussion/negotiation between the student and staff member involved and/or the supervisor of the staff member involved. (NOTE: if the matter relates to the behaviour or conduct by a staff member, the supervisor is the appropriate person to contact);
  • Stage 2: Formal Internal Grievance/Appeal to the Welfare Support Officer of EIA;
  • Stage 3: Formal Internal Appeal to the Registrar;
  • Stage 4: External Appeal normally to a person/body nominated by EIA as the External Review or the applicable higher education regulatory authority, or for the international student the Commonwealth Ombudsman.

Relevant Policy and Procedures for the detailed information:

Academic Progress and Students At Risk Policy and Procedure
Student Grievance, Complaints and Appeals Policy and Procedure for Non- Academic Matters

If you want to know more about Student Grievance, Complaints and Appeals for Academic Matters, please refer to the following session of EIA’s academic support.

Academic and Learning Support

Academic support is the responsibility of the Academic Learning Support Officer and the teaching staff. Students are advised to approach their lecturers/tutors, course coordinators, unit coordinators or the Academic Learning Support Officer if they need assistance with meeting course requirements. Students are provided with access to a range of learning support services, including:
  • Individual and group consultation sessions with lecturers/tutors
  • Academic skills classes and workshops
  • English language assistance classes
  • Study research skills
  • IT support
  • Self-study modules addressing
    • Time management
    • Note-taking
    • Reading strategies
    • Essay/report writing
    • Referencing and plagiarism
    • Research
    • All assessments
  • Materials and resources to enhance study outcomes
    • Collections of books, audios, journals in EIA library
    • E-library
    • Computers in the library
    • Printing facilities at each level
For more information, please refer to EIA Academic Skills Policy.

Study Skills for Success

Learning Support Workshops in the Library for All Students Semester 1 2021

Wednesday 12:30 – 1:30 pm | Location: Online Thursday 1:30 – 2:30 pm | Location: Online
Week 1 10/02/2021 How to create an annotated bibliography Week 1 11/02/2021 Exam preparation
Week 2 17/02/2021 How to study and manage time successfully Week 2 18/02/2021 Academic Misconduct information
Week 3 24/02/2021 How to use Microsoft Excel at a basic level Week 3 25/02/2021 How to use Microsoft PowerPoint at a basic level
Week 4 3/03/2021 How to communicate and work together in a team Week 4 4/03/2021 How to write a report
Week 5 10/03/2021 How to search the Internet and evaluate the information Week 5 11/03/2021 How to search databases and find journal articles
Week 6 17/03/2021 How to conduct a successful Oral Presentation Week 6 18/03/2021 Academic Misconduct information
Week 7 24/03/2021 How to reference to avoid plagiarism – Harvard Week 7 25/03/2021 How to reference to avoid plagiarism – APA
Week 8 7/04/2021 Basics of Microsoft Word Week 8 8/04/2021 How to summarise and paraphrase effectively
Week 9 14/04/2021 How to write an essay Week 9 15/04/2021 Academic reading and notetaking
Week 10 21/04/2021 Exam preparation Week 10 22/04/2021 Academic English – Grammar and Punctuation
Week 11 28/04/2021 Academic English – English Tenses and Verbs Week 11 29/04/2021 Academic English – Listening
Week 12 5/05/2021 Academic English – Speaking Week 12 6/05/2021 How to write a literature review

To join a workshop please use the following zoom link at the beginning of the workshop:

Student Grievance, Complaints and Appeals Policy and Procedure for Academic Matters

Academic Grievance: A grievance can be defined as a student’s expression of dissatisfaction with any aspect of EIA’s services and activities. This includes but not limited to students’ course structure and information, intervention strategies, reviewing academic results, examinations or any other academic decisions and processes.

The EIA Grievance and Appeals resolution process for academic matters comprises four stages. Every stage represents an increased level of formality. Lodgement of a formal complaint or appeal will not incur a fee. The stages entail:

  • Stage 1: Informal discussion between the student and Unit Coordinator/Lecturer involved and/or the Course Coordinator involved. (NOTE: if the matter relates to the behaviour or conduct by a staff member, the supervisor is the appropriate person to contact)
  • Stage 2: Formal Internal Grievance/Appeal to the Course Coordinator of EIA.
  • Stage 3: Formal Internal Appeal to the Academic Director
  • Stage 4: External Appeal normally to a person/ body nominated by EIA as the External Reviewer or, for the international students, the Commonwealth Ombudsman.

Please refer to EIA Student Grievance, Complaints and Appeals Policy and Procedure for Academic Matters for more information. 

Free Intellectual Inquiry

EIA provides guidance on the principles and a commitment to support free intellectual inquiry by staff and students in their academic endeavours. EIA’s Free Intellectual Inquiry Principles and Guidelines complies with the Higher Education Standards Framework (Threshold Standards) HES 2015 in the Tertiary Education Quality and Standards Agency Act 2011 by the Commonwealth of Australia, specifically to Standard 6.1 and B.1. Free intellectual inquiry is defined as having the right and opportunity to undertake certain academic, intellectual and expressive activity without apprehension of hindrance or reprisal. As an institution of higher learning, EIA recognises the importance of challenging accepted ideas, supporting the testing of theories and encouraging vigorous debate. Staff and students are expected to practice critical thinking, academic debate and innovative reasoning in their academic work. Academic staff are expected to conduct scholarship, teach, speak, and publish, subject to the norms and standards of free scholarly inquiry, without interference or penalty, wherever the search for truth and understanding may lead. Students are to be encouraged to develop a capacity for critical thinking, intellectual inquiry, academic debate and an independent search for truth. Students have the right to:
  • a learning environment that inspires inquiry and learning about society, culture, international environment, science, technology and industry;
  • freedom of speech;
  • examine and discuss all questions of interest to them; and
  • express opinions publicly as well as privately.
For more information, please refer to Free Intellectual Inquiry Principles and Guidelines.

Academic Discipline & Integrity

EIA is commitment to academic integrity, in promoting a professional, ethical, quality-driven learning environment within EIA as a shared responsibility to achieve a high academic standard. EIA Academic Integrity Policy implements the Higher Education Standards Framework (Threshold Standards) HES 2015 in the Tertiary Education Quality and Standards Agency Act 2011 by the Commonwealth of Australia, specifically to Section 5.2 Academic and Research Integrity.

Academic Integrity

The principle and practice that involves upholding ethical standards by being honest, fair and responsible, in all aspects of academic work, including learning, teaching and researching. It is also crucial to maintain the academic community integrity, including for students, teachers, coordinators, researchers and administrators and collaborators outside of EIA.

Academic Misconduct

Any activity or attempt by a person to gain an academic advantage or help others to gain an academic advantage, which TEQSA and the academic community deem as unethical and unfair behaviour.


Intentionally or unintentionally using the work of another individual as his/her own original work and failure to acknowledge the source of the information or the author. Plagiarism may include collusion, contract cheating, or other acts of misconduct that wrongly represent the work of other individuals.


Acknowledgement of information sources in academic work to give credit to the original author(s) of the source. EIA requires all staff and students to adhere to the principles of academic integrity in their work and collaborations with EIA and non-EIA personnel in the academic community. The principles apply to the following areas:

a) Acknowledge the work or ideas by others in the research and teaching and learning work by EIA staff, and the learning activities and assessments by EIA students; b) Comply with the intellectual property and copyright laws and regulations relevant to scholarly work and the study of courses at EIA; c) Avoid plagiarising behaviour in all work, ideas, learning activities and assessment tasks.

EIA ensures all academic, higher education administration and support staff and students are aware of the organisation’s policies and procedures regarding the expected level and types of academic integrity and penalties associated with any academic misconduct. For more information, please refer to EIA Academic Integrity Policy and Procedure.

Student Academic Discipline & Misconduct

Where a student is suspected of academic misconduct

  • The course coordinator will conduct a preliminary investigation and review evidence to establish the case.
  • A formal review meeting will be set up to investigate alleged academic misconduct.
  • Students will be notified with the outcome in writing. If the investigations have found that the student has committed academic misconduct, relevant penalties will be applied.

Penalties of Academic Misconduct

EIA emphasises fairness, equity and impartiality when it comes to assessing and imposing the outcomes of academic misconduct. A consistent approach is important to ensure those who have committed academic misconduct will receive an appropriate penalty in a transparent and accountable environment. The Academic Misconduct Penalty Diagram is used to ensure consistency and objectivity in the penalty imposed. The following penalties apply to all EIA students who commit any academic misconduct. The type of penalty to be applied depends on the severity of the offence. The decision is made through consultation with the Course Coordinator and the Academic Director based on the Academic Integrity Policy and Procedure.

For more information, please refer to EIA Academic Integrity Policy and Procedure.

Student Representation

EIA is committed to providing students with an opportunity to voice their views, suggestions and concerns through a student-led student association. There will be student representatives from all levels. All representatives will collect and present the views of their student constituency on relevant matters at regular intervals. The Student Admissions and Enrolment Officer will collaborate with student representatives to promote an environment which empowers and emboldens the student’s voice.

For further details, please refer to EIA Student Representation Policy and Procedure.

Career Support & Internships

Job Ready & Career Ready & Future Ready

EIA make it our mission to ensure our graduates are job-ready, career-ready and future-ready with the knowledge and skills they need to be truly “globally employable”.

Career Centre provides all EIA current students and recent graduates with a range of services and resources to help build their careers. Graduating from EIA means being able to facilitate businesses and industries around the world and in particular with global employability. In this aspect, you’ll find ways to upgrade your EIA degree and get a head start in today’s competitive global job market.
Our Career Advisors will help students with career-related inquiries or arrange job-preparation workshops which will be possessed throughout the academic year. Our career experts will provide personalised careers resources, advice and support for our global student community. Our outstanding awareness and understanding of what employers are seeking in potential employees is reflected in our approach, which integrates an integration of practical skills and self-reflective consciousness, empowering students to transform the world differently.

What we guarantee

  • Career themed workshops or industry invited talks per month, or industry visits
  • Guarantee internship opportunities to qualified students
  • Guaranteed internship, including offshore opportunities (between 80-120 hours)
  • Exciting volunteering opportunities in genuine marketing settings

Connection with Industries

  • Job interview opportunities
  • 3 weeks real consulting project guided by industry mentors
  • Industry site visits opportunities
  • Comprehensive career and industry advice
  • Graduate and vacation employment information

Service we provide

  • Career centre provides one-to-one career advice
  • Profession resume preparation; job interview techniques; workplace attitude development; creating your own business
  • Plan your career future, and give professional advice
  • Engagement in experiential recruitment activities (mock interviews and assessment centre)
  • Offshore career support in (Career training, internship and job opportunities)

What we have:

  • 30+ industry partners
  • 5+ passionate and experience Career Educator/Counselor
  • Long term collaborations with 20+ mentors from Industry
  • Cross national service that we not only provide career support in Australia, but also in your country.

We also offer a range of online resources, including video tutorials in how to write an excellent CV and perform well in interviews, and live webinars encouraging you to recognise and reflect on your capabilities. There will also be regular career expos held by EIA Career Support during the year. All the services will be free-to-EIA-students that are aimed at providing students with opportunities to meet with potential employers. Please send us your queries via email.

You will develop and grow at EIA.
You will be tech and web savvy, you will understand numbers, you will be creative……and importantly you will have a social conscience

Our Students

“When three men meet together, one of them who is anxious to learn can always learn something from the other two”.
At EIA, we believe in a peer learning journey, where we learn from each other through an open dialogue of cultural perspectives, professional insights and personal values. Our inclusive student, talents and world outlooks ensure a learning environment of understanding, tolerance, respect, reflectiveness and cooperation.